Terms of Service

1. Who these terms apply to

Ekaabo Invites is a product of 1908 Hub Limited ("Ekaabo", "we", "us"). These terms apply to anyone who creates an account or uses the service, whether an individual, a business, a church, a school or any other organisation. By creating an account or using the service you agree to them. You must be at least 18 years old.

2. What Ekaabo Invites provides

Ekaabo Invites lets you build a guest list, write an invitation, add your own RSVP link, send it to your list on WhatsApp, send reminders, see who received it, read it and tapped the RSVP link, and read replies in one inbox. You can bring your guest list in by typing it, by CSV file or by connecting a Google Sheet.

We deliver messages. We do not host your event, sell tickets or run your RSVP. Your RSVP link goes to a page that you control and you are responsible for it. We may add, change or remove features, and we will give at least 14 days notice of a significant change.

3. Your account and your team

Give us accurate information and keep your sign-in details secure. You are responsible for everything done through your account, including by team members you invite. Give team members only the role they need and remove people who no longer need access.

4. Your guests and their consent

This is the most important rule. Before you add anyone, you must have their agreement to receive messages from you on the channel you will use. When you add people, you confirm this by ticking the box that says: "I confirm these people know me and have agreed to receive messages from me."

• Only message people who know you and agreed to hear from you. Do not buy, rent or scrape lists.
• Send invitations and event reminders and updates, not unrelated advertising.
• Honour opt-outs. Anyone can stop messages with the stop link or by replying STOP. We keep a do-not-message list and will not send to a number or email address on it. You may not try to get around it.
• Keep your list accurate and remove people who ask to be removed.
• If we ask, show us how a guest agreed to be contacted. We may pause sending until you do.

For the guest details you add, you decide why and how they are used and you are responsible for having a lawful reason to use them. We handle them on your behalf as described in our Privacy Policy.

5. Messages and WhatsApp

WhatsApp messages are sent through the official WhatsApp Business Platform run by Meta. Meta approves the message formats and sets rules and limits. You must follow WhatsApp's business and commerce policies as well as these terms.

• We cannot guarantee delivery. A message may fail if the number is wrong, is not on WhatsApp, the phone is off or blocked, or Meta applies a limit.
• If many guests block or report messages, Meta may restrict sending. We may slow, pause or stop your campaigns to protect the service.
• WhatsApp only lets a business reply freely for a limited time after a guest replies. The inbox follows that rule.
• Delivered, read and RSVP figures come from WhatsApp's reports and from guests tapping their personal link. Treat them as a good guide, not a guarantee.

6. Credits, prices and payment

• You pay per message, using credits. WhatsApp and email use separate credits. The price of a credit and the smallest top-up are shown on our pricing page and in your wallet before you pay. They are in naira.
• To buy credits, create a top-up request in your wallet, pay the amount by bank transfer to the account shown using the payment reference, then tell us you have paid. We add the credits after we confirm the transfer.
• Credits do not expire. They have no cash value and cannot be moved to another account.
• A change of price never affects credits you have already bought.
• When a message is refused for good, for example because the number is not on WhatsApp, the credit is returned to your balance. When we sent a message but could not confirm what happened, we do not send it again and the credit is not returned, because the message may have reached the guest.
• Credits you have used to send messages cannot be refunded. If you think a payment was credited wrongly or not at all, write to us and we will put it right.

If your balance runs out, your campaign pauses until you add credits.

7. Acceptable use

You may not use Ekaabo Invites to:

• message people who have not agreed to hear from you, or send spam or chain messages;
• mislead people, impersonate someone, or run scams or fraud;
• send anything unlawful, threatening, abusive, hateful or sexually explicit;
• send malware or links to harmful sites;
• break WhatsApp's policies;
• try to access other accounts, probe or overload the service, or get around limits and security.

For email in particular, you also may not:

• use a sender name, reply address or wording that makes your email look like it comes from a bank, a payment company, a government or security body, Ekaabo, or anyone else you are not;
• ask guests for passwords, PINs, card or BVN details, one-time codes or money, or promise prizes, loans or returns;
• use shortened or hidden links, or links that do not start with https, to send guests somewhere other than where the link says;
• send to a list you bought, scraped or did not collect yourself.

To protect guests, and every organisation that uses Ekaabo Invites, we check sender names, reply addresses, links and wording before email goes out. A new account can send a limited number of emails a day until we know it well, and you may be asked to confirm your reply address by link. Every email has a Report this email link, and we act on those reports. If guests report your emails as spam or unwanted, or a high share bounce, we switch your email sending off automatically and look into it, and we may suspend the account.

We may remove content and suspend or end accounts that break these rules.

8. Your content and ours

Your guest lists, messages and images belong to you. You allow us to store and use them only to provide the service to you. Ekaabo Invites, its design and its software belong to 1908 Hub Limited. You may not copy them or resell the service.

9. Privacy

How we handle personal data is explained in our Privacy Policy.

10. Availability

We work to keep Ekaabo Invites running, but we cannot promise it will always be available or error free. Sending also depends on Meta and on the networks guests use.

11. Suspension and ending

You can stop using the service at any time. To close your account and have your data deleted, write to hello@ekaabohq.com.

We may pause or stop campaigns or suspend an account straight away if we reasonably believe guests have not agreed to be messaged, the rules are being broken, or WhatsApp or the law requires it. Otherwise we will give you at least 14 days notice before suspending your account. If we ever close Ekaabo Invites, we will give you reasonable notice and a way to export your data.

12. Limits on our responsibility

We are not responsible for the outcome of your event, for guests who do not receive or act on a message, for loss caused by downtime or by Meta, for data you entered wrongly, or for misuse of your account because credentials were not kept safe. We are not liable for indirect losses such as lost bookings or profit.

Where we are liable and the law allows a limit, our total liability for any claim is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited under Nigerian law.

13. Changes to these terms

If we make a material change, we will email account holders at least 14 days before it takes effect. If you do not agree, you can stop using the service and close your account.

14. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please contact us first at hello@ekaabohq.com. Most problems can be sorted out without going to court.

15. Contact

Email: hello@ekaabohq.com

Address: 1908 Hub Limited, 13 Ladipo Avenue, Lonlo Bus Stop, Iju-Ishaga, Lagos, Nigeria